FAQs

• I have sent an email to you, but didn’t get a response yet?

  We reply to all inquiries within 24 to 48 hours, although you haven’t got a reply from us within 48 hours, please visit our Email Help page located under the Help tab for further information as technical errors might be causing an interruption in communications between you and us. Or simply use other forms of contacting us i.e. telephone or mail.

• I have been calling you, but no response?

  All our phone lines are active from 0330 hrs to 1530 hrs GMT seven days a week. If you still can’t reach us in those timings, please use other forms of contacting us i.e. email or mail.

• I can not find your store?

  We are located in central Kabul at Charahi Sadarat, across the square from the Mustafa Hotel, please visit the contact us page for further information.

• When is your store open?

  We are open from 08:00 am to 07:00 pm everyday, including Fridays, excluding public holidays i.e. Eid ul Fitr, New Year and etc..

• I have purchased a book from you, but would like to refund or exchange it?

  We regret that we do not accept any returns or exchanges, although books with technical problems can be changed with a fresh copy.

• I live in Kabul and would like to place an order for delivery?

  For information about delivery in Kabul, please visit the ‘How to Buy’ page located in the ‘Help’ tab at the top of the page.

• I live in another province of Afghanistan and would like to place an order for delivery?

  For information about delivery in provinces other than the capital Kabul, please visit the ‘How to Buy’ page located in the 'Help' tab at the top of the page.

• I live outside of Afghanistan and would like to place an order for delivery?

  For information about international delivery, please visit the ‘How to Buy’ page located in the ‘Help’ tab at the top of the page.

• How can I pay?

  For payments instructions, please visit the 'How to Buy' page located in the ‘Help’ tab at the top of the page.

• What are the benefits of creating a Username on SHAH M BOOK CO.com?

  By having an account on SHAH M BOOK CO.com, you will have the benefits of having your own Wishlist, easy and prompt communications with us and personalized homepage containing the categories of books that most interests you.
  You will also have the option of receiving newsletters and special offers on your email.

• I have an account on SHAH M BOOK CO.com, but forgot my username & password?

  Your SHAH M BOOK CO username is your email. Please use the email address that you used while registering with us. If you have forgotten your password, please click on the "Forgot password" link located at the "Sign in" area at the top of the page and provide your email address, your password will be sent to your email inbox within few minutes.

• I have an account on SHAH M BOOK CO.com, but would like to deactivate it?

  If you have an account with SHAH M BOOK CO.com and would like to deactivate it, please send an email to custserv@shahmbookco.com from the email that you used while registering indicating ‘DEACTIVATE’ in the subject of the email.

• I would like to have an account, but don’t want to receive the newsletter and update emails from SHAH M BOOK CO.com?

  You will have the option whether to receive or not our newsletters and update emails while registering and you can opt out of the newsletter and update emails list at anytime by just sending an email to custserv@shahmbookco.com from the email that you used while registering, indicating ‘EMAIL OPT OUT’ in the subject of the email.

• What is a Wishlist?

  The Wishlist is for you to list books and other products available at SHAH M BOOK CO.com which you at some point would like to purchase. The idea of having the Wishlist displayed on your user page is so that at any time you can email your Wishlist to your friends for recommendation and/or to us to proceed with your shopping or print your Wishlist. For further information about Wishlists, simply click on ‘Wishlist’ link available under the ‘Help’ tab located at the top of the page.

• I am looking for a specific title which I couldn’t find on SHAH M BOOK CO.com?

  We have been working to keep all the data on our website updated and accurate, therefore we would like you to further elaborate your search criteria and try again, although you can contact us with any inquiry using our ‘Contact us’ page located at the top of the page.

• I had ordered a book, but received a damaged copy?

  All books with technical problems will be exchanged with a fresh copy, if you are an international customer, please send us the book back and we will resend a fresh copy and credit the postage costs from your side on your account for your future orders.
  If the book is destroyed, please contact your local post office for the issue as no damaged copies will be dispatched from our side.

Was this FAQ helpful to you? If you can't find answers to your questions, please do not hesitate to contact us at any time.